Versand

1. Overview

At Zen-Wu Toolworks, our goal is to provide our customers with high-quality products and a hassle-free shipping experience. This Shipping Policy outlines our processing times, shipping methods, rates, and other relevant details related to the shipment of your purchases from our online store.

2. Order Processing

  • Processing Time: We typically process orders within 5 business days (excluding weekends and holidays) from the time of purchase. Once your order is processed, you will receive a confirmation email with your tracking information.
  • Customized Tools: We will reach out if you ordered customized tools or your order requires lead time prior to shipping.
  • Order Verification: All orders are subject to order verification, payment approval, and stock availability.
  • Peak Seasons: During peak seasons (e.g., holidays), processing times may be extended. We will notify you of any delays via email.

3. Shipping Times

Delivery times no the website are estimated and may vary depending on location, shipping method, and unforeseen factors (e.g., weather, carrier delays).

4. International Shipping

  • Availability: We currently ship internationally to select countries. If your country is not listed at checkout, please contact us to confirm availability.
  • Delivery Times: International shipping times typically range from 1–2 weeks, depending on customs and carrier constraints.
  • Customs & Duties: Recipients are responsible for any customs, duties, and taxes imposed by their local government. These fees are not included in our shipping rates.

5. Order Tracking

  • Tracking Information: Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package.
  • Real-Time Updates: Use the link provided to get real-time updates on the status of your shipment.

6. Shipping Restrictions

  • We are unable to ship to PO Boxes or APO/FPO addresses in certain regions.
  • Certain products may have shipping restrictions that prevent them from being shipped to specific international destinations.

7. Missing or Lost Packages

  • Delayed or Missing Packages: If your package is delayed or missing, please check the tracking information provided in your shipping confirmation email. If the carrier indicates that the package has been delivered, you may need to check with neighbors or your building’s security.
  • Lost Package Claims: If you believe your package is lost, please contact our Support Team at support@zenwutoolworks.com within 30 days of the expected delivery date so we can assist you in filing a claim with the carrier.

8. Damaged or Defective Items

  • Inspection: Please inspect your order upon receipt.
  • Damaged Items: If an item is damaged or defective, contact us immediately at support@zenwutoolworks.com with a photo of the damage and your order number. We will work with you to find a suitable resolution (e.g., replacement, refund, or store credit).

9. Additional Shipping Charges

If the shipping address provided at checkout is incorrect and results in a returned package or an address correction by the carrier, you may be responsible for any additional shipping charges.

10. Contact Us

For any questions or concerns regarding your shipment, please get in touch with us at:
Email: support@zenwutoolworks.com

We appreciate your support of Zen-Wu Toolworks and look forward to delivering your tools safely and efficiently!

Disclaimer

This policy is subject to change without prior notice. Any updates or modifications will be posted on this page. It is your responsibility to review this policy periodically and remain informed about any changes.