Refund policy

We accept returns for 365 days after delivery, in any condition. A tool you have used and decided against is still returnable. There are no restocking fees and no return postage fees.

To start a return, email info@zenwutoolworks.com with your order number. Once the return is accepted we will send a prepaid return label, or arrange collection where a label is not practical. Please do not send anything back before writing to us.

Not returnable: discounted products (including blem and odd-batch tools), sharpening stones and cards, hats, and gift cards.

Damaged, defective, or wrong items. Inspect your order when it arrives. If something is damaged in transit, defective, or not what you ordered, email us right away with photos and we will make it right. Defects in materials or workmanship are handled under our warranty at any time, independent of this return window.

Exchanges. Return the item and place a new order; that is the fastest path.

European Union. If your order ships into the EU, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification.

Refunds. We will notify you when we have received and inspected the return. Approved refunds go back to your original payment method within 10 business days. If more than 15 business days have passed since approval, email info@zenwutoolworks.com.